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This "company" does not provide quality customer service. In fact It's quite the opposite. I Put in a claim for a spot on my furniture over a month and a half ago. Called back twice. They stated both times that I would be getting a call back to schedule a cleaning. I'm...
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#1087884
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Gbs Enterprises - Sofa had crack on the seat cover
I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part , every time I call they tell me you will receive it in two weeks but now it is seven months , still have not received the part...
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1.0
I didn't like
  • Worst customer service
#1040782
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I purchased this warranty for my sofa love seat combo and was told it covered pretty much any damage. A little over a year ago I turned in a claim for damage to arm of love seat and they replaced the damage with no problem. About a week ago I noticed the same damage...
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1.0
#1036754
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I've been dealing with GBS since June 30th on a piece of furniture that I purchased from Ashley furniture and it was the worst mistake never. This agency doesn't document phone calls nor do they have proper training in handling calls. According to John the manger my...
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Anonymous
Anonymous

This people are there absolute worst! Same manager, John. Your story has proven my point, even though you are covered, ..they still don't want to do anything for you. Last ti...

1.0
I didn't like
  • Customer service
#942487
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Gbs Enterprises Furniture Warranty Review

I brought a table set from regency and my table got damage I contact gbs which didn't go well. These people tried to argue me down how my table got damage. Buying a service plan is a waste of time.
1.0
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#938433
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Gbs Enterprises Furniture Warranty Review

DO NOT GET THIS WARRANTY. I bought a sectional from Ashley and this warranty is supposed to cover damage of any sort. There is frame damage so they came and said it was spring damage. The wood is clearly broken. I've called so many times and they keep saying spring damage and one guy even told me that's what they always say and there's nothing I can do about it.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Archbald, Pennsylvania
#903637
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Purchased a bedroom set from Vaughn Bassett via Jordans Furniture financed through GBS Enterprises. After a year or so of paying diligently every month, a drawer let go, it's nailed and glued and all the edges of the bureaus began peeling. I called they sent a guy out...
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2.0
East Weymouth, Massachusetts
I didn't like
  • Them
#894146
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Gbs Enterprises Furniture Warranty Review

What a joke of a warranty company, I will never never buy a warranty from them again jokers.
Luttrell, Tennessee
#859431
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DO NOT BUY THEIR PRODUCTS!! I bought a mattress protector from an Ashley Furniture store when I bought a new mattress. I was assured that the protector was of high quality and would protect my mattress completely from spills or any liquid. It is supposed to be...
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1.0
Hermann, Missouri
#828637
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Gbs Enterprises Warranty Review

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy be aware.
1.0
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La Grange, North Carolina
#766959
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