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GBS Enterprises is a scam. I think they operate this company from their kitchen. Bunch of con artists.

I purchased a leather couch and a love seat from Ashley Furniture in Vernon Hills, IL in May 2017.

The salesperson at Ashley forced me into buying the 5-year protection plan for $300 and he said that it will cover any damages and would be worry free.

So the day came when the back of the couch (vinyl covering) was accidently torn/ripped because of the bad quality vinyl.

The very next day which is Aug 3rd, I called GBS and filed a claim and after a lot of explaining on how this happened, they finally said they will cover it and will send a technician.

They technician did not show up for almost a month and after several follow-up calls, a guy finally showed up and he took pictures of the damaged area and said the company has to order the parts.

More than a month passed with no response from them, So I called them to check on the status and they said they ordered the parts and are still waiting for the parts from the manufacturer and asked me to check again the following week. I called them many times and they gave me the same answer.

But last week when I called to check the status, the lady who answered the phone came back with "sorry, your claim has been denied as it is not a tear and it is a scuff mark which is not covered by their protection plan".

But I said, you had already approved the claim and send the technician and even ordered the parts and all these days you were saying that you were waiting for the parts to arrive.

I was taken aback on how they changed their tune suddenly. I was frustrated and I told her I need to speak to her manager and she said the manager is busy and that he will call me back within 48 hours.

it’s been a week since I called them and no one has called me yet.

Bunch of thieves, I hope they go out of business very soon and stop conning the people.

I think it is a joint scam from both Ashley and GBS. Shame on them for doing business like this. I am also taking this to the consumer court and reporting to BBB as well.

I will never ever buy anything from Ashley again,

And for the folks reading these reviews, please go elsewhere and save your money from these scammers.

Reason of review: Warranty issue.

Preferred solution: honor the warranty I purchased..

Location: Chicago, Illinois

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