Latest review first
My husband and I purchased 2 reclining sofas in February 2015 from Ashley furniture. Like fools we purchased a 5 yr protection plan. The mechanism to recline on one of the sofas broke within probably 6 months. I called, had a person tell me they would call back. they...Read more
Gbs Enterprises - Filed a claim n October still waiting on a repair
I have called several times and keep being told it’s being processed since October it’s now December my son bed is on the floor my sofa has broken almost n to for normal use I don’t understand why it takes so long to get answers or a repair
Received a new item exactly as promised in my contract. Read the contract! It was a covered item, they quickly agreed. Full reimbursement / replacement decision took about 3 days and new furniture arrived 3 weeks later (same day would have been nice, but what can you...Read more
We bought a warranty for a recliner that got damaged while installing new windows. The damage is clearly covered under the warranty, but when filing a claim with them they started giving us the runaround and stopped responding to our emails. They claim that there was...Read more
I didn't like
- Anything i experienced and they dont even call you back
- Customer service is awful
GBS Enterprises is a scam. I think they operate this company from their kitchen. Bunch of con artists. I purchased a leather couch and a love seat from Ashley Furniture in Vernon Hills, IL in May 2017. The salesperson at Ashley forced me into buying the 5-year...Read more
DO NOT buy any mattress protectors/covers from this company!!! They are scammers, rip-offs, they sell these protectors with a 5, 10 year and even Lifetime warranty but when the cover falls apart, they will avoid you or will not honor the warranty. They will ask you to...Read more
Gbs Enterprises - The worst Third party warranty company
I have on numerous occasions reached out to this company to resolve a simple defective motor issue for my adjustable bed. I DO NOT understand how ANY part could take over 9 months to arrive. With NO communication with me regarding an acceptable eta or how this situation could be remedied. I would/ could never recommend using this company to any of my family or friends.
Do not allow anyone to sell you this bullish-t warranty they cover nothing just taking advantage of consumers and will be reported to the BBB. Just horrible horrible customer service they suckRead more
Gbs Enterprises - Horrible
Horrible fake company! That needs to be shut down! I’ve had a claim open since 8-27 and still my chair is broken. I will never buy anything from Ashley furniture again who sells this piece of *** warranty!
Got a rip in my ottoman I have had it for exactly 1 year today. It is close to a seam. I explained in detail to the claims representative. Got an email to send in pictures of the rip I sent multiple. Over a month later I hadn't heard anything. I called back in and they...Read more
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